• Why can't I delete a folder or drawer and all the files it contains?

  We limit bulk deletion for several important reasons: Safety first: Some users have cabinets with thousands of files. One false click, and without our limits, that data is gone. You may find these limits restrictive now, but the day your finger slips or a child grabs your tablet, you'll be grateful for them. Preservation is our purpose: If something was important enough to store in Enoch File, think twice before deleting it. We recommend archiving old data instead of trashing it. ArchiFew readers

• Resolving "Access denied" or Google authentication errors.

  This usually means your Google session has expired or your browser is blocking the authentication cookies. In general, if you can log into Gmail using the same device and browser, you should be able to log into Enoch File. Try these steps: Log out of Enoch File completely, then log back in. If you recently changed your Google password, you'll need to re-authenticate. Clear your browser cache and cookies for enochfile.com. Make sure third-party cookies are not being blocked for ourFew readers

• How to recover a deleted file or folder

  Although we have designed in some fail safes to help prevent accidental deletions, sometimes they happen. If you trashed a file in Enoch File, it goes to your Google Drive's trash. Google keeps trashed files for 30 days before permanently deleting them. To recover it: Open Google Drive (drive.google.com). You must log in with the same Google Account you use for accessing Enoch File. Click "Trash" in the left sidebar, find the file, right-click it, and select "Restore." Once restoreFew readers

• If the app is slow or unresponsive

  A slow or unresponsive app is often related to a poor internet connection, especially if you are uploading or importing data or working on a cellular network that is not 5G. Before you do anything else, check that your router is working and run a speed test to ensure you have a good connection. You can also check Down Detector to make sure your ISP or Google are not experiencing problems. If Google is, then it will affect Enoch File because we are built on top of their infrastructure, If thatFew readers

• The Something went wrong warning

  If you get the warning below, it probably just means your token has expired and you need to log back in. This can happen when Google thinks the connection has been open too long without any activity. If you see this, just click the black Reload Application button, log back in, and you should be back in business. However, if you run into this two or more consecutive times whFew readers

• Everything is blank or all my drawers disappeared

  We know seeing a blank screen can be alarming, but the good news is that as long as you haven't deleted or been locked out of your Google Account, your files are secure — you just can't see them. This is almost always a communications issue, not a missing data problem. The Quick Fix: Exit the app by clicking the ⊗ icon (circle-X) on the top right or selecting Exit from the Utility Menu. From the login screen, hold down Ctrl (or Cmd on Mac) and press F5. This performs a "hard refFew readers